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Customer Service Representative at 2Modern. 2Modern is looking for an experienced Customer Service Representative to join our team. 2Modern is a fast-growing ecommerce company based in the San Francisco Bay Area (serving all of North America). Established in 2003, 2Modern is a leading retailer in modern furniture, lighting and home decor (Newsweek/Statista 2022 “Top Home Retailer”). We are authorized dealers for over 225+ coveted brands such as Cappellini, Foscarini, Moooi, Tom Dixon, Bernhardt, Artemide, and more.. Position Summary . Team members are responsible for assisting customers through all phases of their 2Modern experience including but not limited to: initial inquiry, shipment, and post-delivery customer support. Candidate will be working within a fast-paced and dynamic customer support environment. If you are passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity!. The ideal candidate will have: . Well-developed customer service skills . Strong written and verbal communication . Professional, empathetic, and patient demeanor. Attention to detail and thorough follow-up . Ownership of tasks and see them through to completion . The ability to manage competing priorities . Problem solving and analytical skills . A proactive and self-starting mentality . A desire to collaborate in a team environment . Experience working with ecommerce, CRM systems, and fulfillment . Professional knowledge, experience and/or passion for the Design Industry is a plus. The Customer Service Representative will be responsible for: . Communicating with customers via phone, email, and chat . Liaising with vendors/brands to provide updates . Tracking and researching shipments and deliveries . Processing claims for damaged items . Requesting and issuing return authorizations . Processing order cancellations . Answering product related questions . Tracking, researching, and resolving order related issues in a timely and satisfactory manner . Hours. : This position is full-time and is remote/telecommute, 40 hours a week to be worked, open to candidates with standard working hours for a shift between (6AM-4PM Pacific Time) weekdays. . Start Date. : Immediate. Please include the following with your application. :. Resume. Hourly Rate or Current Salary Requirements. Available start date. 3 References. Company Location: United States.