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French Speaking Customer Service for Information Technology (IT) industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to recruit French Speaking Customer Service Representatives in the Information Technology (IT) industry. This opportunity is perfect for individuals who have a passion for technology and a strong desire to help clients navigate their IT needs. As a representative, you will provide vital support to customers, assisting them with inquiries regarding software, hardware, and IT services while delivering exceptional service in French.. Key Responsibilities. . Manage customer inquiries related to IT products, services, and technical support via phone, email, and live chat in French.. . Assist customers with troubleshooting technical issues and provide step-by-step guidance.. . Educate clients on product features, updates, and best practices for usage.. . Document customer interactions thoroughly to ensure accurate record-keeping.. . Collaborate with technical teams to escalate and resolve complex issues quickly.. . Stay updated on the latest IT trends and advancements to provide accurate information to customers.. . . Fluency in French (oral and written) is required; knowledge of English is beneficial.. . Previous experience in customer service, particularly in the IT industry, is preferred.. . Strong communication skills with the ability to simplify complex technical information.. . Excellent problem-solving abilities and patience in dealing with technical inquiries.. . Proficiency in using customer support software and general IT knowledge.. . Ability to work in a fast-paced environment and manage multiple inquiries.. . Willingness to work flexible hours, including evenings and weekends as necessary.. . Company Location: Greece.