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Danish Speaking Airline Customer Service Agent at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is delighted to present an exciting opportunity for a Danish Speaking Airline Customer Service Agent. This role is tailored for individuals who have a passion for travel and are committed to delivering exceptional service to Danish-speaking passengers seeking assistance with their airline-related needs.. Responsibilities. . Provide outstanding customer support to Danish-speaking clients through various communication channels, including phone, email, and chat.. . Assist passengers with flight inquiries, bookings, cancellations, and modifications.. . Efficiently address and resolve customer issues and complaints with a focus on satisfaction.. . Maintain up-to-date knowledge of airline services, policies, and industry changes to provide accurate guidance.. . Document all customer interactions neatly and thoroughly in the CRM system.. . Work collaboratively with other teams to improve the overall customer experience.. . Participate in continuous training to enhance skills and product knowledge.. . . Fluent in Danish and English, showcasing excellent verbal and written communication skills.. . Experience in customer service, preferably within the airline or tourism industry.. . Strong interpersonal skills with a focus on resolving issues efficiently.. . Able to thrive in a fast-paced environment while managing multiple priorities.. . Familiarity with customer service software and proficiency in Microsoft Office.. . Detail-oriented with strong organizational abilities.. . A genuine enthusiasm for travel and a desire to assist customers in achieving enjoyable experiences.. . Company Location: Denmark.