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Director of Product Operations at Woolf. About Woolf. Woolf is redefining higher education by increasing access to world-class, globally recognized, and transferable degrees. We enable institutions, educators, and entrepreneurs to launch accredited degree programs at speed and scale, ensuring that high-quality education is more accessible than ever.. As a category-defining company, Woolf is accelerating innovation in higher education, creating new opportunities for learning without borders. Backed by leading Silicon Valley investors, we are a globally distributed, remote-first team building the future of education. Learn more at . Woolf University. .. About the Role. We’re seeking a strategic and proactive . Director of Product Operations. to lead the onboarding and success of member colleges on Woolf’s platform. You’ll streamline operations, support users, and drive cross-functional collaboration to ensure seamless adoption and long-term value. By leveraging data and optimizing workflows, you’ll help scale our services and deliver a best-in-class experience for our partners.. What You’ll Do. . Build strong, trust-based relationships with college points of contact (POCs) through clear, proactive communication across Slack, email, and weekly check-ins.. . Develop deep expertise in Woolf’s tools—especially . Airlock. —to support colleges with technical onboarding, including API/SDK integration and compliance workflows.. . Analyze user data and generate reports to uncover operational bottlenecks, product friction, or compliance gaps; translate insights into clear, actionable steps for member colleges.. . Collaborate cross-functionally with product, engineering, and support to ensure smooth implementation, resolve escalations, and drive continuous improvement.. . Champion scalable systems and practices that evolve our onboarding and support processes from manual to automated, increasing efficiency and consistency at scale.. . What You Bring. . 5+ years of experience in product management or software development, with at least 3 years in EdTech or B2B SaaS.. . Strong technical aptitude; comfortable learning complex platforms like Airlock, including API/SDK capabilities.. . Proven success onboarding clients, delivering training, and creating clear documentation.. . Skilled in using tools like Notion, Asana, or Jira for project management, and Google Sheets or BI dashboards for data analysis.. . Excellent communicator with the ability to explain technical concepts to non-technical users.. . Experienced in cross-functional collaboration, problem-solving, and managing multiple projects or accounts in a fast-paced environment.. . Strong interpersonal skills with a track record of building trust and supporting partner success.. . Company Location: Canada.