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Dutch Speaking Customer Service Agent In Bratislava at Mercier Consultancy BG. Mercier Consultancy is excited to present an opportunity for a Dutch Speaking Customer Service Agent to be based in Bratislava. In this role, you will be the frontline representative for our Dutch-speaking clients, providing exceptional customer service and support for their inquiries. You will assist customers with various issues related to our products and services, ensuring they receive a positive experience. If you are enthusiastic about customer service and are looking for a dynamic working environment, we would love to have you on our team!. Responsibilities. . Respond to customer inquiries in Dutch via phone, email, and chat.. . Provide comprehensive information regarding our products, services, and company policies.. . Assist customers in resolving complaints and technical issues efficiently.. . Document all customer interactions accurately to ensure quality support.. . Work closely with team members to enhance service delivery and share best practices.. . Stay informed about product updates and changes to maintain accurate customer support.. . Gather and report customer feedback for continuous improvement of services.. . . Fluency in Dutch and English, both spoken and written.. . Previous experience in customer service is highly advantageous.. . Strong interpersonal and communication skills.. . Problem-solving mind-set with a focus on customer satisfaction.. . Familiarity with customer service software is a plus.. . Ability to work effectively in a team-oriented environment.. . Willingness to adapt to a vibrant and multicultural work culture.. . Company Location: Slovakia.