We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Czech Speaking Support For Online Travel Agency at Mercier Consultancy BG. Mercier Consultancy is seeking a motivated Czech Speaking Support Specialist for our Online Travel Agency. In this role, you will be the key point of contact for our Czech-speaking clients, providing exceptional support and assistance regarding their travel inquiries and bookings. Your responsibilities will include addressing customer questions about travel options, resolving issues, and guiding clients through our online platform. If you have a passion for travel and a commitment to excellent customer service, we invite you to apply and join our dedicated team.. Responsibilities. . Provide outstanding support to Czech-speaking clients via phone, email, and chat.. . Assist customers with inquiries related to travel bookings, itineraries, and services.. . Resolve client issues effectively and efficiently, ensuring high levels of satisfaction.. . Help clients navigate our online booking platform and address any technical questions.. . Document client interactions and feedback for continuous improvement.. . Collaborate with internal teams to escalate and resolve complex issues when necessary.. . Stay informed about travel industry trends and company offerings to provide accurate information.. . . Fluency in Czech and English, both written and spoken.. . Previous experience in customer support or service-oriented roles, ideally in the travel industry.. . Strong communication skills with a focus on resolving client issues effectively.. . Ability to work independently and as part of a team to achieve client satisfaction.. . Comfortable using technology and navigating online booking systems.. . Detail-oriented with good organizational skills.. . Enthusiasm for travel and a desire to assist clients in their travel planning.. . Flexibility to work varied hours, including weekends or holidays as needed.. . Company Location: Portugal.