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Account Manager at Big Duck. We’re looking for an Account Manager to join our remote, worker-owned agency that develops brands, campaigns, plans, and workshops for nonprofits. Account Managers at Big Duck keep projects moving, build strong relationships with clients, and help nonprofits communicate with clarity and impact. If you’re someone who can keep the details organized while also rolling with the twists and turns of complex projects, you’ll feel right at home here.. What does the Account Manager do?. Here’s a snapshot of what this role looks like day to day:. . Lead client projects from kickoff to close, serving as the main point of contact and making sure everyone’s aligned along the way.. . Manage communication with clarity, keep schedules realistic, and help clients feel supported and heard.. . Facilitate meetings that are organized, focused, and inclusive, and help the team plan and coordinate next steps.. . Keep projects humming on the back end — setting up Asana boards, tracking budgets, progress, and timelines, maintaining documentation, and ensuring files and notes are easy for everyone to access.. . Handle the nuts and bolts of project logistics, from scheduling to deliverable tracking, making sure deadlines and details don’t slip through the cracks.. . Build strong client relationships that set the stage for ongoing partnerships.. . Navigate the gray areas that come with project work — knowing when to hold the line on process, when to adapt, and how to keep things moving even when scopes, timelines, or dynamics shift.. . Tackle challenges with creativity and care, naming tensions when they arise and helping teams move forward productively. . . Core expectations. Like all staff at Big Duck, our Account Managers are expected to:. . Manage a large volume of detailed tasks and deadlines independently, with care and accuracy.. . Communicate clearly and respectfully across channels, and collaborate well in a fully remote environment.. . Give and receive feedback openly and with respect.. . Use and learn digital tools (Asana, Slack, Harvest, Google Workspace, Zoom, etc.) with confidence.. . Actively integrate and advocate for antiracist and equity practices in day-to-day work.. . Participate in our cooperative’s internal initiatives beyond role-specific responsibilities — from committees to company-wide goals.. . Contribute to the health of our cooperative by honoring policies, supporting decisions, and showing enthusiasm for shared ownership.. . The Account Manager is part of the Account Management team, reports to the Director of Accounts, and collaborates closely with strategists, creatives, and internal teams across Big Duck.. About Big Duck. Big Duck is a fully remote, worker-owned cooperative dedicated to helping nonprofits build strong brands and campaigns, create effective communications plans, and offer trainings to deepen skills. Our team is composed of thoughtful, creative individuals, all passionate about supporting clients in making meaningful change in their communities. As a values-driven, democratically-run business, we’re committed to centering diversity, equity, inclusion, and antiracism in our work with both our team and our clients.. 100% worker-owned. As a worker-owned cooperative, Big Duck empowers employees to have a direct say in how the business is run and to share equally in company profits, regardless of role, seniority, or tenure. We’re proud to be part of a global cooperative movement that champions equitable, inclusive business structures and practices.. The Account Manager is a . full-time, fully remote position. with no physical office locations. We’re seeking someone with . 3–5 years of experience in project or account management. , ideally in an agency or similar setting.. You’ll be a strong candidate if you have…. . Experience managing multiple projects and stakeholder relationships at once (agency experience is a strong plus).. . Strong project management and facilitation skills — from timelines and budgets to resourcing, logistics, and documentation.. . Familiarity with or demonstrated interest in nonprofit communications, branding, marketing, or fundraising.. . Excellent written and verbal communication.. . Ability to balance client needs with organizational goals.. . Comfort with digital collaboration tools (Asana, Slack, Harvest, Google Workspace, Zoom).. . A collaborative approach and interest in cooperative business models.. . Residency and authorization to work in the continental United States at the time of hire, as well as access to a strong internet connection.. . Working conditions. Big Duck is a fully remote workplace. Each of us is responsible for setting up and maintaining a home office (or another quiet, secure space) that helps us do our best work. To make that easier, we provide financial support for furnishing and equipping your workspace (see the compensation section for details).. We work across multiple time zones and support flexibility in how people shape their days. While full-time Ducks generally set their own schedules, we do ask that everyone be available during our . core hours of 12–4pm ET, Monday through Friday. so we can connect as a team and with our clients. Occasionally, a client meeting, team session, or other engagement may land outside those hours in the evenings or on a weekend.. This role also includes some required travel. Our staff participate in at least one in-person retreat each year, and there may be occasional travel for client projects as well.. To be successful in this role, you’ll need to be able to:. . Use a computer throughout the workday and move comfortably across multiple programs and formats.. . Communicate clearly and effectively, both in real-time conversations and asynchronously.. . Join and participate on camera in virtual meetings — sometimes for a few hours at a stretch.. . Company Location: United States.