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IT Support Specialist (005-00264) at Hunt St. ​​Looking for Filipino (Philippines-based) candidates. Job Role: IT Support Specialist. Compensation range: Up to 2,000 AUD/month. Engagement type: Independent Contractor Agreement. Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.. Who We Are: . At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.. Who The Client Is: . Our client is a well-established Australian provider of managed IT and telco services, catering to small and mid-sized businesses across various industries. They offer a one-stop solution for business-grade internet, phone systems, mobiles, and fully managed IT support.. What sets them apart is their hands-on, proactive approach, they don’t just offer tech, they ensure it works seamlessly for their clients. With a local support team and a focus on long-term partnerships, they’re trusted by businesses who want reliable service and clear communication, without the jargon.. Role Overview: . We’re looking for a reliable, proactive IT Support Specialist to join their team. If you’ve got a solid background in Level 1 and 2 support, enjoy solving tech issues across networks, cloud, and Microsoft services, and want to work with a supportive, no-fuss team, this could be a great fit. You’ll be the go-to person for troubleshooting technical issues remotely, keeping things running smoothly for clients, and escalating trickier problems to senior techs when needed.. Key Responsibilities: . . Deliver Level 1 and 2 support to clients via phone, remote tools, and ticketing systems. . Troubleshoot network and connectivity issues (DNS, DHCP, Wi-Fi, firewall config, etc.). . Support and manage NBN connections for Australian clients. . Configure and support routers and firewalls (Draytek, MikroTik, FortiGate), including setting up VPNs. . Assist with setup and support of cloud phone/VoIP systems. . Provide backup support solutions (Datto or similar platforms is a bonus). . Manage and troubleshoot Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive). . Help users with printers, Windows OS issues, and general desktop support. . Perform regular backup checks and support disaster recovery processes. . Work with endpoint protection tools, ideally with EDR experience. . Keep documentation neat and up to date—systems, processes, client setups, etc.. . Escalate complex issues to senior techs where needed. . Provide friendly, clear, and professional support to end-users. . . At least 3 years' experience in Level 1 or Level 2 IT/Network support. . Previous experience . supporting Australian businesses is a must. . . Strong grasp of networking basics and real-world experience resolving NBN/internet issues. . Confident working with . Microsoft 365, Active Directory, and Windows environments. . . Hands-on experience with remote support tools and ITSM platforms. . Solid communication skills—you’re clear, calm, and easy to talk to. . Great at troubleshooting, staying organised, and juggling multiple tasks. . Positive, can-do attitude and a team-first mindset. . Company Location: Philippines.