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Nordic Speaking Customer Service for Aviation industry at Patrique Mercier Recruitment. Join our dynamic team at Patrique Mercier Recruitment, the leading agency dedicated to helping candidates secure their dream positions in their native languages across various countries. We specialize in connecting talented individuals with reputable employers in multiple sectors including social media, gaming, healthcare, retail and e-retail, travel, automotive, financial services, insurance, energy, and telecommunications. We are currently seeking bilingual or Nordic-speaking customer service representatives for the aviation industry. In this role, you will provide exceptional support to our valued customers while working in a vibrant international environment. Our recruitment process is tailored to ensure that you are matched with the ideal employer that meets your career aspirations. If you are passionate about customer service and possess proficiency in Nordic languages, we encourage you to apply and explore the opportunities that await you in the captivating world of aviation. Let us help you embark on a rewarding career journey abroad with unmatched support and resources from Patrique Mercier Recruitment, a proud project of The House of Mercier.. Responsibilities. . Provide exceptional customer service to clients in the aviation industry through various communication channels.. . Resolve customer inquiries, complaints, and issues effectively and efficiently.. . Assist customers with flight bookings, cancellations, and changes while ensuring a seamless travel experience.. . Collaborate with internal teams to enhance customer satisfaction and resolve complex issues.. . Maintain accurate records of customer interactions and transactions in the system.. . Stay informed about airline policies, services, and industry developments to provide accurate information to customers.. . Contribute to the development of customer service procedures, manuals, and training materials.. . . Fluent in a Nordic language (Swedish, Norwegian, Finnish, Danish) and English; additional language skills are a plus.. . Previous experience in customer service or a customer-facing role, ideally within the aviation or travel industry.. . Excellent communication and interpersonal skills, with a strong customer-centric approach.. . Strong problem-solving abilities and the capacity to work under pressure in a fast-paced environment.. . Proficient computer skills with experience in customer relationship management (CRM) systems.. . Demonstrated ability to work independently and as part of a team, managing multiple tasks simultaneously.. . Flexibility to work varied shifts, including weekends and holidays as necessary.. . Company Location: Greece.