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Portuguese Speaking Customer Service For Japanese Multinational Corporation at Mercier Consultancy Europe. Mercier Consultancy Bulgaria is seeking a Portuguese Speaking Customer Service Agent for a prestigious Japanese Multinational Corporation. In this exciting role, you will provide exceptional support to Portuguese-speaking customers, helping them navigate the company’s products and services. Your responsibilities will include addressing customer inquiries, troubleshooting issues, and ensuring that clients receive the best possible service experience. If you have excellent communication skills, a passion for customer care, and an interest in a multinational environment, we would love to welcome you to our team.. Responsibilities. . Deliver outstanding customer service in Portuguese for inquiries related to the company’s offerings.. . Assist customers with product information, order processing, and service-related questions.. . Troubleshoot customer issues effectively and provide resolutions in a timely manner.. . Document customer interactions and feedback accurately to enhance service quality.. . Collaborate with internal teams to address and resolve customer concerns.. . Stay informed about the company’s products, services, and policies to offer informed guidance to customers.. . Gather customer feedback to contribute to service improvement initiatives.. . . Fluency in Portuguese and English, both written and spoken; knowledge of Japanese is a plus.. . Experience in customer service, preferably in a multinational or corporate environment.. . Strong communication and interpersonal skills focused on delivering excellent customer experiences.. . Technical aptitude and willingness to learn about the company's products and services.. . Familiarity with customer service software or CRM systems is beneficial.. . Detail-oriented with strong problem-solving capabilities.. . Willingness to work flexible hours, including weekends and holidays, as needed.. . Company Location: Greece.