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Spanish Speaking Customer Service for Education & E-Learning industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce a position for Spanish Speaking Customer Service Representatives in the Education & E-Learning industry. This role is perfect for individuals who are passionate about education and committed to providing outstanding support to students and educators. As a customer service representative, you will assist clients in navigating our educational platforms and services while ensuring they receive the best possible support in Spanish.. Key Responsibilities. . Handle customer inquiries related to e-learning platforms, courses, and educational resources via phone, email, and chat in Spanish.. . Provide detailed information regarding course offerings, enrollment processes, and technical assistance.. . Assist students and educators with troubleshooting issues and resolving questions effectively.. . Document customer interactions thoroughly in our customer relationship management (CRM) system.. . Collaborate with educational teams to improve the overall customer experience.. . Stay updated on product offerings and educational trends to provide accurate information.. . . Fluency in Spanish (both oral and written) is essential; knowledge of English is advantageous.. . Experience in customer service, preferably in the education or e-learning sector.. . Strong communication skills and a friendly, empathetic demeanor.. . Excellent problem-solving abilities with a customer-centric focus.. . Ability to manage multiple tasks and inquiries in a fast-paced environment.. . Proficiency in using CRM systems and general computer applications.. . Flexibility to work various shifts, including evenings and weekends if necessary.. . Company Location: Greece.