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Technical Support Engineer - Spanish at Gigmo Solutions. Technical Support Engineer – Spanish Language (M365 Concierge). Job Overview. Gigmo Solutions is seeking a skilled and customer-centric . Technical Support Engineer (Spanish Language). to join our . Microsoft 365 Concierge Support. team. The role focuses on providing high-quality technical assistance to customers for Microsoft 365 products, handling installation, configuration, licensing, and user support through multiple support channels.. Key Responsibilities. Provide end-to-end . Microsoft 365 Concierge support. to customers via . chat, email, remote support, and phone. . Assist users with . Microsoft 365 setup, installation, activation, and licensing. issues . Troubleshoot issues related to . Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other M365 services. . Support . user account management. , mailbox setup, and license assignment . Troubleshoot . Windows and macOS. OS-related issues impacting Microsoft 365 functionality . Assist with . identity and access management. , including . SSO, Azure AD sign-ins, and authentication issues. . Analyze logs and diagnostic data to identify and resolve technical issues . Document customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system . Escalate complex or unresolved issues to internal Microsoft support teams when required . Proactively identify recurring issues and share insights with internal teams to improve service quality . Required Skills & Qualifications. Experience as a . Technical Support Engineer / IT Helpdesk. supporting . Microsoft 365. . Strong knowledge of . M365 administration, licensing, and troubleshooting. . Hands-on experience troubleshooting . Windows and macOS. environments . Basic understanding of . Azure Active Directory, SSO, and identity concepts. . Ability to read and analyze . system and application logs. . Excellent . Spanish communication skills. (written and verbal) . Strong customer-handling and problem-solving skills . Ability to work independently in a remote environment . System Requirements (Remote Work). Minimum . 16 GB RAM. . Stable internet connection with at least . 50 Mbps upload/download speed. . . Windows 10 or higher. preferred . Preferred Qualifications. Graduate or above . Experience with . Microsoft support processes or concierge services. . Familiarity with . CRM or ticketing tools. (Salesforce preferred). Company Location: India.