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Italian Speaking Customer Service for Pharmaceuticals industry at Mercier Consultancy MD. Mercier Consultancy MD is delighted to offer a position for Italian Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for individuals who are passionate about healthcare and committed to providing excellent service to customers navigating pharmaceutical products and services. As a representative, you will be instrumental in assisting patients, healthcare providers, and pharmacists with their inquiries in a compassionate and professional manner.. Key Responsibilities. . Respond to customer inquiries regarding pharmaceutical products, services, and prescriptions via phone, email, and chat in Italian.. . Provide clear information on product usage, safety, and compliance with healthcare regulations.. . Assist healthcare professionals and patients in resolving issues related to prescriptions and medication management.. . Document customer interactions accurately for quality control and regulatory compliance.. . Collaborate with internal teams to address product-related questions and enhance service delivery.. . Stay informed about the latest developments in pharmaceuticals and company offerings to provide accurate support.. . . Fluency in Italian (both oral and written) is essential; knowledge of English is a plus.. . Experience in customer service, particularly in the pharmaceuticals or healthcare sector, is preferred.. . Exceptional communication skills with the ability to convey complex information clearly.. . Strong problem-solving abilities and a focus on customer satisfaction.. . Attention to detail and adherence to compliance and regulatory standards.. . Proficiency in using customer service software and CRM systems.. . Willingness to work flexible hours, including evenings and weekends if necessary.. . Company Location: Greece.