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Customer Experience Specialist ANNA MoneyANNA Money is a fintech startup that provides a digital business account and accounting software for small businesses. We are looking for a Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for providing top-notch service and support to our customers, ensuring an exceptional experience at every interaction. You will play a crucial role in building strong relationships with our customers and helping them succeed with their financial management needs.. Responsibilities. . Serve as the first point of contact for customer inquiries, providing prompt and professional assistance via phone, email, and live chat.. . Resolve customer issues efficiently and effectively, focusing on first-call resolution whenever possible.. . Identify and escalate complex issues to the appropriate team members for further investigation and resolution.. . Collaborate with cross-functional teams to develop and implement customer service processes and best practices.. . Proactively identify opportunities to enhance the customer experience and provide suggestions for process improvements.. . Build and maintain relationships with customers, actively engaging with them to understand their needs and challenges.. . Deliver product demonstrations and trainings to customers, ensuring they are equipped to fully utilise our software.. . . 1+ years of experience in customer service or support, preferably in the accounting or fintech industry.. . Self-assured and at ease when communicating with customers over the phone.. . Exceptional verbal and written communication skills.. . Outstanding problem-solving and decision-making abilities.. . Excellent interpersonal skills and ability to build rapport with customers.. . Detail-oriented with excellent organisational and time management skills.. . Skilled in utilising technology and capable of typing quickly. . Ability to work independently as well as in a team environment.. Company Location: United Kingdom.