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German Speaking Customer Service for Aviation industry at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is thrilled to offer an opportunity for a German Speaking Customer Service Representative in the Aviation Industry. This role is perfect for individuals passionate about customer service and aviation, providing a unique chance to support clients in a fast-paced and dynamic environment.. Responsibilities. . Deliver exemplary customer service to German-speaking clients in the aviation sector via phone, email, and chat.. . Assist customers with inquiries regarding flights, reservations, ticketing, and general travel information.. . Resolve customer issues and complaints efficiently, ensuring a positive travel experience.. . Collaborate with various internal teams to provide accurate information and effective solutions.. . Stay informed about airline policies, procedures, and industry trends to assist clients effectively.. . Document all customer interactions accurately and maintain detailed records for service improvements.. . Promote loyalty by fostering positive client relationships and understanding customer needs.. . . Fluency in German and English, both written and spoken.. . Experience in customer service, particularly within the aviation or travel industry, is preferred.. . Strong communication and interpersonal skills.. . Ability to handle challenging situations with professionalism and tact.. . Proficiency in customer service software and Microsoft Office applications.. . Detail-oriented with strong problem-solving capabilities.. . A genuine passion for travel and the aviation sector.. . Company Location: Germany.