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Technical Support Specialist (Canada, Remote) at Craver. About Craver:. Craver is a leading provider of custom-branded mobile apps for the restaurant industry, specializing in features like loyalty & rewards, subscription services, and single tap reordering. We are dedicated to transforming customer engagement for quick-service restaurants and coffee shops across North America.. Position Overview:. Craver is seeking a motivated . Technical Support Specialist (Tier 1/2). to join our Customer Support team. This role is perfect for someone who enjoys solving technical problems, has a strong customer-service focus, and is eager to learn and grow in a fast-paced environment. The successful candidate will provide prompt and effective support to Craver customers, troubleshooting issues, answering questions, and ensuring a positive user experience.. Key Responsibilities:. . . Customer Support:. Provide timely and friendly technical support to Craver customers via phone, email, and chat.. . . Issue Resolution:. Troubleshoot and resolve a wide range of technical issues related to Craver's mobile apps and platform.. . . Issue Escalation:. Identify and escalate complex technical issues to senior support staff or development teams as needed.. . . Customer Communication:. Clearly communicate technical solutions to customers in a way that is easy to understand.. . . Documentation:. Accurately document customer interactions, issues, and resolutions in Craver's ticketing system.. . . Knowledge Base:. Contribute to the development and maintenance of Craver's internal knowledge base and help documentation.. . . Product Feedback:. Gather and share customer feedback with relevant internal teams to improve Craver's products and services.. . . Continuous Learning:. Stay up-to-date on Craver's product features, technical advancements, and industry trends.. . . . Experience:. 1-2 years of experience in a customer-facing technical support role (software/SaaS experience preferred).. . . Technical Skills:. Basic understanding of mobile apps, web technologies, and networking concepts.. . . Problem-Solving:. Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively.. . . Communication:. Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.. . . Customer Service:. A passion for helping customers and delivering a positive support experience.. . . Teamwork:. Ability to collaborate effectively with team members and other departments.. . . Adaptability:. Ability to thrive in a fast-paced environment and adapt to changing priorities.. . . Bonus:. Familiarity with the restaurant industry or POS system. . Company Location: Canada.