We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Customer Success Lead at Ultimate Knowledge. Summary. Drives customer adoption and satisfaction for high-value or complex accounts while also managing building and equipment operations to support customer-facing activities.. Key Responsibilities. . Manage high-value or complex customer accounts and ensure achievement of business objectives.. . Develop long-term success plans and drive product/service adoption.. . Provide executive-level reporting and business reviews (including surveys and feedback summaries).. . Partner with Product to relay customer feedback and advocate for their needs.. . Onboard new customers and deliver product training.. . Maintain and update customer-facing knowledge bases and documentation.. . Gather customer insights to inform product roadmap decisions.. . Support internal initiatives such as content usage tracking, account creation, reporting, and monthly metrics.. . Work with internal teams to maintain course catalogs, LinkedIn updates, and customer demos.. . 3+ years in Customer Success, Account Management, or related role.. . Strong relationship-building and customer advocacy skills.. . Excellent organizational and time-management skills.. . Ability to deliver training, create documentation, and report on metrics.. . Experience collaborating with Product and Marketing teams to enhance customer outcomes.. . Demonstrated ability to effectively use and continuously enhance knowledge of Confluence, SharePoint, Google Workspace, Excel, survey tools (Microsoft Forms, Google Forms), and Jira.. . Company Location: United States.