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Italian Speaking Customer Service for Telecommunications industry at Mercier Consultancy MD. Join the exciting team at Mercier Consultancy MD as we seek enthusiastic Italian Speaking Customer Service Representatives for the telecommunications industry! This is your chance to be part of a dynamic environment where your passion for customer service will shine. In this engaging role, you'll connect with customers, providing them with the information and support they need to navigate their telecommunications needs with ease.. What You'll Do. . Connect with customers through phone, email, and live chat, addressing their inquiries regarding telecom services, products, and plans in Italian.. . Guide customers with service activations, troubleshooting, and billing inquiries while ensuring a smooth experience.. . Assist clients with managing their accounts and making informed decisions on their services.. . Tackle customer issues and complaints with empathy and efficiency, ensuring their satisfaction at every touchpoint.. . Stay in-the-know about the latest telecommunications trends, products, and promotional offers to provide top-notch service.. . Keep detailed records of customer interactions in our CRM system to streamline support.. . Collaborate with your dedicated team members to improve service processes and customer experiences.. . . Fluency in Italian (both written and spoken) is essential; knowledge of English is a strong plus!. . Previous experience in customer service, preferably in the telecommunications field, is highly desirable.. . Excellent communication skills and an engaging personality that customers love.. . Strong problem-solving abilities and the capacity to remain calm under pressure.. . A proactive and customer-focused attitude that prioritizes service quality.. . Comfortable using CRM software and general computer applications.. . Flexibility to work various shifts, including evenings and weekends, to meet customer needs.. . Company Location: Greece.