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Patient Outreach Consultant (Dental Healthcare) - EST Hours (Remote) at ISTA Personnel Solutions. ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.. We are hiring a Patient Outreach Consultant to support a U.S.-based dental healthcare provider serving nursing home residents. This role suits someone confident, personable, and who enjoys engaging with people in a consultative and supportive manner.. This is . not. a cold-calling or aggressive sales role. You will contact individuals who have already expressed interest in dental services, providing education, answering questions, and guiding them through the sign-up process to ensure a positive and informed experience. . NB! ***This role is ideal for someone who enjoys . people interaction, relationship-building, and helping clients make informed decisions. , without the pressure of commission-based sales.***. PLEASE NOTE:. Working Hours:. Mon – Fri, 9:00 AM – 6:00 PM EST, . (4:00 PM – 1:00 AM South African Time). These working hours are subject to change depending on daylight savings and/or operational requirements. . Work Environment:. This is a fully remote working role. . Public Holidays:. You will be required to work on both South African and U.S. public holidays. (Compensation for SA public holidays in accordance with the BCEA). . Internet Requirements:. A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. . Power Backup:. A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered. . Key Responsibilities. Contact warm leads who have already expressed interest in dental services for nursing home residents. Conduct outbound follow-ups via phone and email in a professional and empathetic manner. Clearly explain dental service packages, benefits, and care options. Guide potential patients and decision-makers through the sign-up process using a consultative, relationship-focused approach. Respond to questions, address concerns, and provide reassurance throughout the process. Accurately capture all interactions, notes, follow-ups, and outcomes in the CRM system. Manage structured follow-ups and daily outreach tasks in line with defined processes. Ensure a smooth, positive, and informed experience for each prospective patient. Previous experience in outbound calling, sales support, call centre, or customer engagement roles. Experience in healthcare, dental, medical aid, or patient-facing service environments is advantageous. Excellent verbal communication skills with a friendly, professional, and patient manner. Strong ability to build rapport and explain services clearly and confidently. Comfortable working with targets and structured follow-ups in a . non-commission environment. Proficient in Microsoft Office and CRM systems. If you are not contacted within . 14 working days. , please consider your application unsuccessful.. Company Location: South Africa.