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Polish Speaking Customer Service for Ride-Sharing Platform - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is excited to offer a unique opportunity for Polish Speaking Customer Service Representatives for a leading Ride-Sharing Platform, with the possibility of working in Greece. This role is perfect for individuals who are passionate about customer service and enjoy engaging with users in a dynamic industry. As a representative, you will assist customers in navigating the ride-sharing app, addressing their inquiries in Polish while providing exceptional support.. Key Responsibilities. . Respond to customer inquiries regarding the ride-sharing platform, including account management, ride requests, and service features via phone, email, and chat in Polish.. . Provide clear guidance on app functionality, payment methods, and promotions.. . Assist users with troubleshooting issues they may encounter while using the platform.. . Resolve complaints and ensure a positive experience for all users.. . Accurately document customer interactions and feedback in the CRM system.. . Collaborate with the technical support team to escalate and resolve technical issues as necessary.. . Stay informed about company policies, industry trends, and customer service best practices to enhance service delivery.. . . Fluency in Polish (both written and spoken) is essential; knowledge of English is a plus.. . Experience in customer service, preferably in a tech-driven environment or ride-sharing industry.. . Strong communication skills and a customer-centric attitude.. . Ability to handle multiple inquiries and work efficiently in a fast-paced environment.. . Effective problem-solving skills, with a proactive approach to customer needs.. . Familiarity with customer relationship management (CRM) systems is desirable.. . Willingness to work flexible hours, including evenings and weekends, as required.. . Availability to relocate or work in Greece as part of the role.. . Company Location: Greece.