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Italian Speaking Customer Service for Information Technology (IT) industry at Patrique Mercier Recruitment. Patrique Mercier Recruitment is the premier agency dedicated to connecting candidates with job opportunities in their native language across various countries. We focus on key industries, including social media, gaming, healthcare, retail and e-retail, travel, automotive, financial services, insurance, energy, and telecommunications. Our commitment to excellence in the recruitment process ensures that we identify the best candidates and align them with the perfect employers, creating a seamless experience for job seekers looking to advance their careers internationally. We are currently seeking a highly motivated Italian Speaking Customer Service Representative to join a dynamic team in the Information Technology (IT) sector. In this role, you will engage with customers, providing exceptional service and support while maintaining the utmost professionalism. If you are passionate about technology and possess strong communication skills in Italian, this opportunity is perfect for you. Join us at Patrique Mercier Recruitment to embark on a fulfilling career journey and help connect candidates with their dream jobs abroad.. Responsibilities. . Provide top-quality customer service to Italian-speaking clients in the IT industry.. . Respond to customer inquiries via phone, email, and chat in Italian.. . Diagnose and troubleshoot technical issues reported by customers.. . Escalate complex issues to the appropriate technical teams when necessary.. . Collaborate with other customer service representatives to ensure efficient support.. . Maintain customer records and document solutions provided in the system.. . Gather customer feedback and report on common issues and improvement areas.. . . Fluent in Italian and proficient in English, both written and spoken.. . Previous experience in customer service, preferably in the IT sector.. . Strong problem-solving skills and the ability to think critically under pressure.. . Excellent communication and interpersonal skills.. . Familiarity with IT products and services is a plus.. . Ability to work independently and as part of a team in a fast-paced environment.. . Basic understanding of troubleshooting techniques related to software and hardware.. . Company Location: Greece.