We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Service Technician Level 2 at Freelance Latin America. We are seeking a Service Technician Level 2 to provide reliable IT support across desktops, servers, networks, and remote access solutions. This role involves direct communication with customers, hands-on troubleshooting, and escalation when needed. The ideal candidate brings practical experience with Windows environments, virtualization, backups, and user migrations.. Key Responsibilities. . Communicate with customers as needed, keeping them informed on incident progress, upcoming changes, or agreed outages. . Provide IT support on technical issues involving workstations, servers, tablets, printers, phones, networks, vendor-specific hardware, and software. . Deliver technical support at the network level, including WAN/LAN connectivity, routers, firewalls, and security. . Assist with remote access solutions, such as VPN and Terminal Services. . Escalate service requests requiring higher-level engineer support. . Accurately log and complete timesheets on a regular basis. . Troubleshoot Windows OS (10, 8, 7) desktops, including printer setup and connectivity issues. . Provide basic support for Microsoft Windows Servers (2008–2022). . Work effectively in virtual environments such as Hyper-V or VMware. . Configure and maintain backup technologies, including Datto, Veeam, Symantec, and CloudBerry. . Diagnose and resolve WAN and LAN issues in a timely manner. . Support PC hardware repairs and replacements when needed. . Deploy and migrate users from old PCs to new PCs. . Collaborate with SME businesses to directly support and strengthen their IT infrastructure. . Experience in Active Directory (creation of account, password reset, account unlock, domain trust issues etc) . Sound knowledge of Backup technologies. Experience with Office 365 Administration (user/mailbox creation, out of office, email delegation, email forwarding etc..). . Strong desktop knowledge, Windows 10 ,8 and 7. . Experience with mobile device management. . Strong Microsoft Office Skills. . Great Verbal and Written communication skills. . Helpful but not required Certifications. . Microsoft Certified Desktop Support Technician (MCDST). . Microsoft Certified Technology Specialist (MCTS). . Microsoft Certified IT Professional (MCITP). . Schedule: Monday through Friday. 8AM to 5PM (CST). Company Location: Venezuela, Bolivarian Republic of.