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Finnish Speaking End User Support Specialist at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is excited to announce a fantastic opportunity for a Finnish Speaking End User Support Specialist. This role is ideal for proactive individuals who are committed to providing top-tier support in a technology-driven environment. As a Finnish Speaking End User Support Specialist, you will serve Finnish-speaking clients by troubleshooting their technical issues and ensuring a high-quality user experience.. Responsibilities. . Deliver outstanding support to end users in Finnish through various communication channels, including phone, email, and chat.. . Identify, diagnose, and resolve technical problems related to hardware, software, and network functionalities.. . Educate users on efficiently utilizing various applications and systems.. . Keep thorough records of support interactions and resolutions in the ticketing system.. . Work closely with technical teams to escalate complex issues and contribute suggestions for enhancing support processes.. . Follow up with users to ensure that their issues have been resolved satisfactorily and they are pleased with the support received.. . Stay informed about new technologies and updates to improve service delivery.. . . Fluency in Finnish and English is required, with excellent verbal and written communication skills.. . Experience in an end user support role or customer service position is preferred.. . Strong analytical and troubleshooting abilities to address technical challenges effectively.. . Exceptional customer service skills and a genuine desire to assist users.. . Familiarity with support ticketing systems and remote support tools is advantageous.. . Capable of prioritizing tasks and working independently in a fast-paced environment.. . A keen interest in technology and a commitment to ongoing professional development.. . Company Location: Finland.