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Italian Speaking Customer Service for FinTech Company - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives to join a dynamic FinTech company based in Greece. This position is perfect for individuals who are passionate about the financial technology sector and are eager to provide exceptional service. As a customer service representative, you will assist clients with their inquiries and support them in navigating financial products and services in Italian.. Key Responsibilities. . Handle customer inquiries related to financial products, services, and account management via phone, email, and chat in Italian.. . Provide clear and accurate information to customers regarding account setups, transactions, and financial services.. . Assist with troubleshooting account-related issues and guide customers through the resolution process.. . Resolve customer complaints and inquiries with professionalism, aiming for high customer satisfaction.. . Document customer interactions and transactions accurately in the CRM system for tracking and follow-up.. . Collaborate with technical departments to address any issues impacting customer experience.. . Stay informed about industry trends and updates to provide valuable insights to customers.. . . Fluency in Italian (both written and spoken) is essential; proficiency in English is a plus.. . Previous experience in customer service, ideally in the FinTech or financial services industry.. . Exceptional communication skills with the ability to simplify complex information for customers.. . Strong problem-solving abilities and a customer-centric approach.. . Ability to work under pressure and manage multiple inquiries effectively.. . Familiarity with customer relationship management (CRM) systems and basic financial concepts.. . Willingness to relocate to Greece and work flexible hours, including evenings and weekends as necessary.. . Company Location: Greece.