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Customer Support Executive at Lokal App. What is Lokal :. Access & Empowerment for Bharat through AI and Local Language Internet. Lokal is India’s largest regional content and services platform, built for the 500 million+ internet users from tier 2+ towns.. Founded by IIT alumni, Lokal started in 2018 to address the lack of relevant local content and now goes beyond content to solve real, everyday problems of Bharat. Growing as a house of apps, Lokal is evolving into an AI-driven discovery and access platform—connecting users in tier 2+ India with the experts, tools, and knowledge they’ve historically lacked access to:. . Lokal Matrimony – Location-based matchmaking apps focused on hyperlocal compatibility. . Lokal Jobs – Hyperlocal job discovery platform connecting blue- and grey-collar workers with nearby opportunities. . GyanTV – Skill-based learning in regional languages (stocks, photography, small business & more). . Dostt – Make new friends through voice chats, games, and real, authentic conversations. . Eaze – A safe space to explore emotional well-being via community-driven support. . AstroLokal – Instant access to trusted astrologers through audio and chat. . And more – 10+ new apps in testing & exploration across agricultural advisory, legal advisory, financial guidance, and AI-powered personal assistants.. . Job Summary :. We are looking for a dedicated and empathetic . Customer Support Executive . to join our team. The ideal candidate will play a crucial role in assisting users with app functionality, resolving their issues, and building trust within the community. This role requires fluency in a regional language, strong communication skills, and a proactive approach to customer satisfaction.. Key Responsibilities :. . Respond to customer inquiries promptly and effectively in the. Tamil, Hindi & English. . . Assist users in understanding app functionality and help troubleshoot any issues they encounter. . . Provide valuable feedback based on customer interactions to support product and service improvements. . . Document customer queries and resolutions accurately for internal tracking and reference. . . Collaborate with other team members to resolve complex user concerns efficiently. . . Maintain high standards of customer satisfaction through timely and empathetic support. . . Engage with users to build strong relationships and foster trust in the platform. . . . Fluency in. Tamil. and proficiency in . Hindi & English. , both written and verbal. . . Prior experience in customer support or a related field is highly desirable. . . Excellent communication and interpersonal skills. . . Ability to remain calm under pressure and handle complaints with professionalism. . . Familiarity with customer support tools and platforms. . . A strong commitment to customer satisfaction and a solution-oriented mindset. . . Strong organizational skills and attention to detail. . . . BYOD (Bring Your Own Device). – must have access to a personal smartphone/laptop for work.. . Company Location: India.