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Technical Support Engineer (SMB) at Gigmo Solutions.  .  . Job Description - Technical Support Engineer (SMB) . About Gigmo Solutions . Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having a presence in several countries in the Americas, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are a Microsoft Partner in providing technical support. .  . We are looking for enthusiastic and tech-savvy freshers to join our Technical Support Team for one of our biggest clients — Microsoft. You will be supporting Small and Medium Business (SMB) customers on Microsoft Cloud Technologies, helping them troubleshoot and resolve issues related to Microsoft 365, Azure, and other cloud-based services. .  . Website: . https://Gigmos.com. Role: Technical Support Engineer Experience: 0 -1 year . Desired candidate profile: . You should possess excellent written and verbal communication skills and have the ability to present clearly and adapt to the communication style depending on the situation and should be willing to work in US/EMEA shift. .  . What will you do? .  . You will provide Microsoft cloud support to our client’s customers using a software platform provided by Gigmo or our client. . Support tickets are received on the software platform and support engineers interact with the customers using outbound calls, emails or chat. All these contact modalities are built within the software platform that the engineer uses. . Engineers can seek help from our technical experts/Microsoft Technical advisors to resolve the support ticket. . Diagnose and troubleshoot technical issues. .  . Training . No prior experience or knowledge of programming is required, but familiarity and interest in technology/software is an added advantage. . There will be rigorous Microsoft O365 full-time training provided by our expert trainers. . Post the training you can choose to do industry certifications like MCP (Microsoft certified professional), MCSE, MCT. . You will be committing to 12-month tenure post training (4 weeks) with us by signing a legal agreement with Gigmo Solutions . Company Location: India.