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Italian Speaking Customer Agent For FinTech Company - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is looking for a dynamic Italian Speaking Customer Agent to join our team in Greece, providing support for a leading FinTech company. If you are passionate about finance and technology, and love helping people, this is the perfect opportunity for you. As a Customer Agent, you will assist our Italian-speaking clients with inquiries regarding our financial products and services, ensuring they have a seamless experience.. Key Responsibilities. . Deliver exceptional customer support in Italian through various communication channels including phone, email, and chat.. . Guide customers through financial service inquiries, product features, and technical assistance.. . Maintain accurate records of customer interactions in our CRM system.. . Effectively resolve customer issues while striving for high satisfaction rates.. . Collaborate with cross-functional teams to enhance customer experience and process efficiency.. . Stay informed of industry trends and regulatory changes in the FinTech landscape.. . . Fluency in Italian (spoken and written) is mandatory; knowledge of English is advantageous.. . Experience in customer service, particularly within the FinTech or financial sector, is preferred.. . Excellent communication skills with a customer-centric approach.. . Ability to work efficiently in a fast-paced environment and manage multiple tasks.. . Familiarity with financial terms, products, and CRM systems is a plus.. . Competence in using computer applications and online communication tools.. . Proactive problem-solving skills and a friendly attitude toward clients.. . Company Location: Portugal.