Hungarian Speaking Support For Online Travel Agency at Mercier Consultancy BG. Mercier Consultancy is excited to announce an opening for a Hungarian Speaking Support Specialist at our Online Travel Agency. In this pivotal role, you will be the first point of contact for our Hungarian-speaking clients, providing them with exceptional service and support for their travel inquiries and bookings. Your primary responsibilities will include answering customer questions about travel options, resolving issues, and guiding clients through our online booking platform. If you are enthusiastic about travel and customer service, we invite you to apply to join our dynamic team!. Responsibilities. . Deliver high-quality support to Hungarian-speaking clients via phone, email, and live chat.. . Assist customers with inquiries related to travel bookings, itineraries, and travel services.. . Effectively resolve client issues to ensure optimal satisfaction.. . Guide clients through our online booking platform and provide assistance with any technical questions.. . Document and track customer interactions and feedback for continuous improvement.. . Collaborate with internal teams to escalate and resolve complex issues as needed.. . Stay informed about travel industry trends and company offerings to provide relevant and accurate information to clients.. . . Fluency in Hungarian and English, both written and spoken.. . Experience in customer support or service roles, preferably within the travel industry.. . Strong communication skills with a focus on effectively resolving client inquiries.. . Able to work both independently and as part of a team.. . Comfortable using technology and navigating online booking systems.. . Detail-oriented with strong organizational skills.. . A genuine passion for travel and a desire to assist clients in their travel planning.. . Flexibility to work varied hours, including weekends and holidays as needed.. . Company Location: Portugal.
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