We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Account Manager at Facilities Management Express. Are you a self-starter who thrives on making a difference in the lives of others? Do you love building meaningful rapport with clients? Are you looking to make a splash as a part of a small but growing team? Then we’re looking for you!. We’re looking to expand our Sales/Customer Success team so that we can continue to grow, while ensuring that our current clients have access to the best FMX experience possible. . The . Account Manager. role is a part of the Sales/Customer Success team. We stand-out in the industry due to our best-in-class Customer Success, which has earned us a 98% customer satisfaction rating! The main objective of this role is to increase customer value and “stickiness” through expansion. You will upsell and cross-sell additional features to customers within your territory. You'll be working in a fast-paced, high-energy, and collaborative environment, where you'll be expected to show up every day and impact the strategy and culture of the company in a positive way. . Responsibilities:. As an Account Manager, you will: . . Upsell and cross-sell additional features of the FMX software . . Convert leads generated by the retention team and generate leads within assigned territory. . Prospect for new leads through the use of sales sequences and tools. . Present informed offers that take into account customers’ goals, needs, and recent activity. . Keep accounts in compliance with the licenses that were purchased. . Collaborate regularly with the Marketing department to produce effective campaigns . . Record meetings, phone calls, follow-ups, and miscellaneous tasks in Gainsight. . Follow upsell and expansion playbook to work an account from qualified to closed. . Collaborate with the Customer Retention Manager and the rest of the CS team to build pipeline and close deals. . Travel to customer events; approximately 1-3 events per quarter. . Experience & Qualities:. What are we looking for in this role?. . A proven knowledge of the FMX software . . A track record of exceeding quota . . The ability to analyze and cross-reference customer goals, usage, and product setup to create custom offers that work in their favor . . Advanced in Microsoft Office, specifically Microsoft Excel . . Excellent at building and nurturing relationships . . The ability to effectively communicate with customers, while empathizing and understanding what success means to them . . An understanding of when to proactively reach out to customers . . Proficient in the basics of Salesforce data schema and configuration . . The ability to prioritize and manage time effectively . . Flexibility to occasionally work outside of our FMX standard operating hours. . Effective communication skills and the ability to build rapport with customers and executives . . Experience transforming customer conversations into business-driving relationships. . An innovative way of thinking to creatively solve problems . . A positive, customer-centric attitude . . Self-motivation to complete work in a timely manner . . Commitment to continuous improvement and are coachable . . Effective presentation and negotiation skills . . Embodiment of our core pillars: We value our work ethic, we are disciplined in our processes and responsibilities, we are coachable and seek out constructive criticism, we value results and are performance-driven, we treat each other and everyone we meet with respect and integrity . . Company Location: United States.