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Global Strategic Consultant at Calabrio. Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change. . Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed. . We are seeking a Global Strategic Consultant to join our team. In this role you will be responsible for supporting sales on strategic customer engagements.  .  . What you’ll be doing (Key Responsibilities): . Support sales with consulting engagements focused on solving business issues and transforming a customer’s organization.  . Offer creative, forward-thinking support with sales opportunities including Deal strategy, Qualification, Discovery, Custom Demos, ROI Calculation, Best Practices Workshops, Presentations, Proof of Concept/Pilot processes and Value Realization.  . Collaborate with the Global Director of Sales Engineering and Field Sales to define and execute a business strategy with large, enterprise opportunities.  . Intuitive and transparent during the qualification process to understand long shots or costly opportunities; discussing with all key constituents to enable a collaborative decision to be made.  . Deliver deep discovery discussions on strategic deals to uncover key business objectives and corresponding value discussions (ROI) to expand conversations and increase revenue.  . Work with Field Sales and Sales Engineers to build and deliver compelling customized demonstrations and value propositions.  . Design and deliver Proof of Concepts and Pilots in collaboration with the Calabrio Professional Services team.  . Use broad Workforce Optimization (WFO) solution knowledge and Contact Center experience to assist with creative solution development, ensuring delivery of the most competitive, value-based solution that meets customer objectives.  . Attend key deal events, manage briefing and debriefing sessions on these efforts .  . Success Criteria: . Broad and deep WFO solution knowledge or relevant industry experience or Calabrio ecosystem (partner, third party product, etc.)  . Strategic, forward thinker and thought leader with excellent communication skills.  . Strong deal strategy and competitive positioning.  . Capable of developing, sharing, and enabling others to use creative, value based and competitive solution presentations that are memorable, tell a story and specific to the customer challenges uncovered.  . Ability to understand how new solution capabilities and\or industry trends can be positioned to improve Calabrio value proposition.  . Ability to manage multiple, simultaneous strategic opportunities.  . Ability to provide candid real-time coaching and help in deal strategy adjustments.  . Ability to manage travel requirements in addition to performing normal job responsibilities. . A bachelor’s degree in technology or equivalent experience.  . Must have at least 10+ years’ Workforce Engagement / Workforce Optimization experience or consulting to include 7+ years’ experience working with Calabrio solution or competitive products.  . These products must include a variation of at least three of these: Workforce Management, Quality Management, Analytics, Business Intelligence, AI, and Machine Learning.  . World-class written and verbal presentation skills, including excellence in documentation, product demonstration and presentation slides . Company Location: United States.