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Healthcare Scheduling Virtual Assistant at Winning Assistants. Job Title: Healthcare Scheduling Virtual Assistant. Position type: . Part-time. Work hours: . 9:00 AM – 1:00 PM (Mountain Time Zone – MS. T). Work days: . Monday to Friday. Salary: . $5 – $6 per hour depending on experience. Job code: . SF-Interim. Workplace: . Remote. Preferred Candidate Location: . Philippines. About the Role. We are looking for a reliable and detail-oriented Virtual Assistant with prior experience in healthcare or home care scheduling. This role focuses heavily on caregiver scheduling, client and caregiver communication, and handling frequent schedule changes with professionalism and calm.. The ideal candidate can work independently, communicate confidently on the phone, de-escalate sensitive situations, and maintain accurate documentation while operating in a fast-paced healthcare environment. Strong customer service skills and attention to detail are essential.. Scope of Work/Responsibilities. Scheduling & Coordination. Create and maintain daily/weekly caregiver schedules based on client care plans and authorized hours . Assign caregivers to clients based on availability, skills, location, and client preferences . Proactively fill open shifts and confirm caregiver attendance . Manage last-minute call-offs, schedule changes, and coverage gaps . Ensure scheduled services align with approved hours and care plans . Support client onboarding, including start-of-care scheduling and logistics . Communication & Customer Service. Handle inbound/outbound calls related to scheduling, availability, and service changes . Communicate schedule updates to clients/families calmly and professionally . Respond to client/caregiver inquiries via phone, email, or messaging platforms . De-escalate sensitive/time-sensitive situations using strong soft skills . Documentation & Admin Support. Document schedule changes, missed visits, cancellations, and attendance accurately . Notify internal staff/billing teams of missed visits or claim-impacting changes . Maintain accurate records in scheduling systems and shared documentation tools . Assist with document prep (reports, spreadsheets, presentations) . Manage emails/texts: sorting, prioritizing, responding, sending updates/newsletters . Tools & Systems. Access Care (preferred, not required) . DialPad (preferred, not required) . Microsoft Word & Excel (required) . Outlook (required) . Slack, Salesforce, WhatsApp, Skype (as applicable) . Performance Metrics & Success Indicators. Accuracy and consistency of caregiver scheduling . Reduction in missed visits/unfilled shifts . Growth in successfully scheduled service hours . Timely and accurate documentation . Quality of communication with clients and caregivers . Reliability during scheduled working hours . Required Skills & Qualifications. Strong spoken and written English . Excellent phone presence and confidence handling calls . Outstanding customer service + communication skills . Highly organized and detail-oriented . Calm and professional in difficult conversations . Comfortable in a fast-paced, constantly changing environment . Reliable, accountable, proactive, and able to work independently . Preferred Qualifications. Healthcare or home care scheduling experience . Medical Administrative Assistant / Patient Care Coordinator experience . Bilingual in Spanish (preferred, not required) . Basic requirements. Must be proficient in speaking and writing English very clearly. Must have relevant work experience. Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]. Must be available for video meetings with your camera on (when needed). Technical requirements. Device: . Reliable laptop or desktop computer.. Internet:. High-speed connection (minimum 10 Mbps).. Audio: . Noise-canceling headset.. Video:. Webcam for virtual meetings.. Workspace: . Quiet, professional environment.. Company Location: Mexico.