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Account Manager (Merchandising / E-commerce Platform) - A245 at Pearl. Industry. Customer Service and Client Relations. Work Arrangement. Remote with required US time zone overlap (Eastern & Pacific). Job Type. Full-time. Work Schedule. 40 hours per week with availability across US business hours (Eastern & Pacific overlap required). Locations. LATAM. About Pearl Talent. Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.. Hear why we exist, what we believe in, and who we’re building for: . WATCH HERE. Why Work with Us?. At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.. About the Company. Our client is a technology-enabled merchandising and fulfillment platform that supports high-value B2B customers. The company specializes in managing complex order workflows, vendor coordination, and end-to-end fulfillment execution to ensure reliable delivery and strong client satisfaction.. Role Overview. The Account Manager will own the day-to-day execution of assigned client accounts, ensuring orders are accurately processed, routed to vendors, and delivered on time. This role sits at the intersection of client management, operations, and vendor coordination within a merchandising and fulfillment environment. You will serve as the primary point of contact for clients while collaborating closely with internal operations and external vendors. The work is highly operational, detail-oriented, and execution-driven. This role is ideal for someone who thrives in fast-paced environments, takes full ownership of workflows, and excels at managing multiple timelines simultaneously.. Your Impact:. You will play a critical role in ensuring seamless order execution and fulfillment for high-value B2B clients. Your work will directly influence on-time delivery, order accuracy, and overall client satisfaction. By proactively managing vendors and resolving issues, you will help reduce delays and operational friction. You’ll also contribute to improving internal workflows, increasing efficiency, and strengthening long-term client relationships.. Core Responsibilities. Client Account Ownership – 35%. Serve as the primary point of contact for 1–2 high-value B2B client accounts. Oversee approximately 20 active accounts or projects across different fulfillment stages. Maintain clear, professional communication with clients to manage expectations. Ensure timelines, deliverables, and quality standards are consistently met. Order & Fulfillment Management – 35%. Review, edit, and process incoming orders for accuracy and completeness. Route orders to appropriate vendors and track fulfillment progress. Maintain accurate order documentation, timelines, and status updates. Ensure all milestones are executed on schedule from intake to delivery. Vendor Coordination & Issue Resolution – 20%. Act as the main liaison between vendors and internal teams. Manage escalations related to delays, production issues, or discrepancies. Collaborate with operations and support teams to resolve issues efficiently. Ensure smooth execution across the full order lifecycle. Process Improvement & Internal Collaboration – 10%. Identify inefficiencies in account management and fulfillment workflows. Contribute to continuous process improvement initiatives. Support internal documentation and feedback loops. Must-Haves (Required). 2–4 years of experience in account management, project management, or order management. Experience in merchandising, supply chain, production, or fulfillment environments. B2B account management experience. Strong written and verbal English communication skills. High attention to detail with strong organizational and time-management skills. Ability to work autonomously in a fast-paced, remote environment. Proficiency with business productivity tools (e.g., Google Workspace, Slack). Availability to work with US time zone overlap (Eastern & Pacific). Nice-to-Haves (Preferred). Experience managing vendor relationships or vendor-side coordination. Exposure to e-commerce or order management platforms. Experience supporting operationally complex or high-volume accounts. Tools Proficiency. Must-Haves (Required). Google Docs. Google Sheets. Gmail. Slack. Nice-to-Haves (Preferred). Order management platforms. Fulfillment platforms. Adobe Photoshop. Adobe Illustrator. Company Location: Brazil.