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Senior Customer Support Specialist at hampr. Reports to: Customer Experience Lead (Support + AM). Location: Remote. Compensation: $50–55k. About the Role. Hampr is seeking a . Senior Customer Support Specialist. to deliver outstanding service to our customers, including escalated issues. This role is ideal for someone who enjoys . solving problems, improving workflows, and contributing to product/service enhancements.. Who is hampr?. We are transforming the way residential and commercial clients manage laundry, providing an on-demand service powered by a marketplace of vetted washers. Our tech-enabled approach delivers high-touch service without the rigid contracts, minimums, or inventory headaches that typically burden businesses. With a focus on flexibility, quality, and care, we help our customers spend less time managing laundry and more time focusing on what they do best.. Responsibilities. . Handle customer tickets, including escalations and complex issues.. . Act as a subject-matter expert for the support team.. . Train new team members. . . Identify trends and provide feedback to improve processes, tools, and the product.. . Collaborate with Operations and Product teams to resolve systemic issues.. . Provide shift coverage: Tues–Sat or Sun–Thurs (one weekend day required).. . . Growth Path. Potential to grow into Lead/Supervisory Support Role or cross-functional CX projects as Hampr scales.. . 2+ years of experience in customer support or client-facing operations.. . Strong written and verbal communication skills.. . Ability to handle complex issues with professionalism and empathy.. . Experience with support software (Intercom preferred).. . Process-oriented with attention to detail.. . Willingness to make judgement calls when needed. . . Problem solving in a fast paced environment. . . . Company Location: United States.