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Leasing and Maintenance VA at Scale Virtually. The . Leasing and Maintenance VA. is a highly skilled and experienced individual to manage both leasing and maintenance coordination tasks. The ideal candidate must have 1-2 years of proven experience with AppFolio. This role requires exceptional organizational, problem-solving, and communication skills to support efficient operations and drive tenant satisfaction.. DUTIES AND RESPONSIBILITIES:. Maintenance Coordination. Perform In-phone Troubleshooting and update Work Orders with added information. Schedule and coordinate maintenance tasks to ensure timely work-order completion. Communicate directly with tenants about maintenance schedules and updates.. Track hours spent on maintenance tasks to gather data on efficiency and costs.. Coordinate with internal team members and third-party vendors to ensure maintenance tasks are completed to standards.. Rental Applications:. Review, process, and evaluate rental applications.. Verify tenant information, including background checks, credit scores, and references.. Ensure compliance with rental policies and legal requirements.. Lease Management:. Prepare, send, and track lease agreements and renewals.. Follow up with tenants for signatures and maintain signed leases in the system.. Coordinate move-in schedules and key handovers.. Property Marketing:. Post and update vacant property listings across multiple platforms.. Respond to inquiries and provide details about available units.. Schedule and facilitate property tours, including self-guided and in-person options.. Tenant Communications:. Handle inquiries related to applications, lease agreements, and tenancy.. Communicate move-in and move-out procedures.. Address tenant concerns promptly and escalate as necessary.. Daily and Periodic Reporting:. Prepare daily activity reports summarizing application reviews, leases signed, tours conducted, and other key metrics.. Track and update marketing efforts, tenant communications, and leasing milestones.. Delinquency Management:. Monitor tenant delinquency using software like Appfolio.. Contact tenants with outstanding balances via email, text, or phone.. Prepare and send eviction packets. Offer payment plans or escalate cases to the property manager for further action.. File and Document Management:. Organize and store application documents, lease agreements, and tenant communications in appropriate systems.. Convert, save, and share documents (e.g., convert to PDF if necessary).. Verify the accuracy and completeness of shared files and manage duplicate or missing documents.. Administrative Support:. Maintain a calendar of leasing activities, appointments, and deadlines.. Coordinate with team members and property managers to ensure smooth operations.. Generate and send tenant-related notices as required.. Compliance and Policy Adherence:. Ensure all tenant communications and lease terms align with local regulations.. Follow established Standard Operating Procedures (SOPs) for delinquency management, leasing, and tenant engagement.. Issue Escalation:. Identify and escalate unresolved issues to the property manager.. Document and track issues requiring higher-level interventions, such as legal actions.. Experience with AppFolio. : Minimum of 1-2 years working with AppFolio is required. Candidates should have advanced familiarity with the platform, particularly in managing maintenance workflows and tenant communications. [This is a strict requirement]. Communication Skills:. Strong verbal and written communication skills for effective interaction with tenants, team members, and vendors.. Organizational Skills. : Proven ability to manage and prioritize multiple tasks efficiently.. Technical Proficiency:. Experience using property management systems, general proficiency in MS Office Suite or Google Workspace, and familiarity with tracking and reporting tools.. Preferred Qualifications:. Strong background in property management and customer service.. Excellent communication skills, as the VA will be handling both inbound and outbound calls. Experience in vendor coordination and task scheduling.. Familiarity with tenant relations and property maintenance processes.. Self-motivated and proactive with a solution-oriented mindset.. Creative thinker who can produce engaging and impactful marketing content.. Detail-oriented and analytical, with a focus on delivering results.. Strong time management skills to effectively meet deadlines. Company Location: Philippines.