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Online Store Advisor with Swedish and English - Fully Paid Relocation Package at Mercier Consultancy BG. Mercier Consultancy is delighted to offer an exciting opportunity for an Online Store Advisor with proficiency in Swedish and English. This role is perfect for individuals looking to make a difference in the online retail space while enjoying a fully paid relocation package to join our passionate team. As an Online Store Advisor, you will assist customers through their online shopping journey, providing exceptional support and guidance. If you have a passion for customer service and e-commerce, we would love to have you on board!. Key Responsibilities. . Assist customers in navigating the online store, addressing inquiries related to products, orders, and services in both Swedish and English.. . Provide personalized recommendations to enhance customers’ shopping experience and boost sales opportunities.. . Handle order processing, returns, and refunds effectively, ensuring a seamless customer experience.. . Collect and analyze customer feedback to improve products and services continually.. . Stay updated about current promotions, product launches, and trends to provide informed responses to inquiries.. . Collaborate with the marketing and logistics teams to optimize customer satisfaction and operational efficiency.. . Document customer interactions accurately in our internal systems for future reference.. . . Fluency in Swedish and English, both spoken and written, is required.. . Previous experience in customer service or e-commerce is preferred.. . Outstanding communication skills and a strong commitment to customer satisfaction.. . Ability to work independently, manage time effectively, and handle multiple tasks.. . Strong problem-solving skills to address customer issues efficiently.. . Proficient in using computers and familiar with online shopping platforms.. . A proactive attitude towards learning and adapting to new tools and processes.. . Willingness to relocate and take advantage of the fully paid relocation package.. . Company Location: Greece.