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German Speaking Customer Service for Insurance Company - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is excited to present an exceptional opportunity for German Speaking Customer Service Representatives for a leading Insurance Company, with the exciting prospect of working in Greece. This role is perfect for individuals who are multilingual, enjoy helping clients, and want to experience life in a beautiful Mediterranean setting.. Key Responsibilities. . Handle customer inquiries related to insurance policies, claims, and customer support via phone, email, and chat in German.. . Provide comprehensive information about policy details, coverage options, and premium rates to customers.. . Assist clients throughout the claims process, ensuring timely and accurate resolutions.. . Resolve customer complaints and issues efficiently, focusing on enhancing customer satisfaction.. . Document customer interactions accurately in the CRM system for effective management.. . Work closely with internal teams to improve service delivery and customer experience.. . Stay updated on insurance industry trends and company offerings to provide relevant assistance.. . . Fluency in German (both written and spoken) is essential; knowledge of English and Greek is a plus.. . Previous experience in customer service, preferably within the insurance industry.. . Strong communication skills with an ability to explain complex insurance concepts clearly.. . Excellent problem-solving abilities and a proactive attitude towards customer needs.. . Ability to manage multiple inquiries in a fast-paced environment.. . Familiarity with CRM software and other customer service tools is desirable.. . Willingness to relocate to Greece and work flexible hours, including evenings and weekends as necessary.. . Company Location: Greece.