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CentralReach Support Specialist (ABA Therapy) - EST Hrs (Remote) at ISTA Personnel Solutions. ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.. Join our team as a . CentralReach Support Specialist (ABA Therapy). , supporting Behavior Technicians (BTs) and quality coordination teams delivering ABA therapy to children with autism across the U.S. This role plays a key part in onboarding, training, and maintaining compliance within the CentralReach system, while supporting the broader quality coordination team.. PLEASE NOTE:. Working Hours:. Monday – Friday | 9:00 AM – 6:00 PM EST (4:00 PM – 01:00 AM South African time – subject to daylight savings). . Public Holidays:. This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). . Internet Requirements:. A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.. Power Backup:. Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.. Work Environment:. Fully remote.. Key Responsibilities:. Training & Onboarding. Assist in developing CentralReach training materials, including PowerPoint presentations and Loom video tutorials . Deliver training sessions to new and existing BTs and provide CR-related training for Quality Coordinators (e.g., adding data, converting timesheets, signing amended notes) . Take ownership of the NoteGuard platform, including ongoing training and issue resolution . CentralReach & Session Management. Monitor session note conversion status and follow up with BTs regarding overdue, incorrect, or incomplete sessions . Guide BTs on how to backdate and correct session data, including meeting with them to amend converted notes as required . Send session conversion reminders via text, email (CC’ing Giti), and voicemail . Scheduling & Coordination. Schedule appointments with BTs assigned to new or existing cases . Update and manage ClickUp cards by BT status (e.g., scheduled, unresponsive, needs assistance, cancelled cases) . Liaise with managers to connect therapists with assigned teams and escalate BT-related issues by creating and managing Para tickets based on urgency and priority . Reporting & Administration. Conduct daily check-ins with Giti and refer payroll-related BT queries when appropriate . Edit converted timesheets when session times require correction . Compile and submit detailed end-of-day reports outlining daily activities, follow-ups, and outstanding issues. Industry / Technical Experience. . Mandatory:. Hands-on experience with CentralReach and supporting ABA therapy or Behaviour Technicians . Experience in U.S. healthcare administration or a similar operational role is advantageous . Experience using ClickUp or similar task/project management tools . Comfortable creating training documentation and Loom video walkthroughs . Soft Skills. Excellent verbal and written English communication . Highly organized, detail-oriented, able to manage multiple follow-ups simultaneously . Confident trainer with the ability to explain systems clearly and patiently . Proactive, reliable, and comfortable working independently in a remote environment . Strong problem-solving skills with the ability to escalate issues appropriately . Technical Skills. Strong computer literacy, including MS Office and Outlook . Solid understanding of CentralReach data entry, session conversion, scheduling, and reporting. If you are not contacted within 14 working days, please consider your application unsuccessful. . Company Location: South Africa.