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Technical Support Advisor Out of Hours at Focus Group. We’re Hiring: Technical Support Advisor Out of Hours. . Salary: £30,000 plus shift allowance . Location: UK Remote. Focus: Customer-first & technology driven. Shift Pattern:. . This role involves working 12 hour shifts on a rotating schedule of 4 days on, 4 days off. Typical shift hours are from 7:00pm to 7:00am. Shifts will include weekends and public holidays.. Do you thrive on solving technical puzzles and keeping customers satisfied, even in the middle of the night? If you’re a natural problem-solver with a passion for tech, this is your chance to join Focus Group as a . Technical Support Advisor. in our . Out of Hours. team.. Key Responsibilities: . Be the friendly first point of contact for customers (calls, emails, chat, portal). . Provide . 1st and 2nd line support. across telecoms, IT, and data services. . Troubleshoot, resolve, and escalate issues, while keeping customers updated every step of the way. . Work with colleagues and third parties to fix problems quickly and effectively. . Stay on top of alerts, incidents, and cases, making sure nothing slips through the cracks. . Skills & Experience: . Experience in . technical support. (telecoms or IT services). . Strong understanding of . systems, applications, and networks. . . Skilled with . remote desktop tools. and ticket management systems. . Knowledge of . ITIL methodology. (incident, change, request). . Brilliant communication skills — able to make the complex sound simple. . Calm under pressure, great at prioritising, always customer-focused. . Nice to have. CompTIA, MCITP. , or experience with cloud phone systems such as . Horizon, LG, Wildix, EvolveIP. .. About Us:. Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.. Ready to be the calm, capable problem-solver our customers rely on after hours? Apply now!. Company Location: United Kingdom.