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Ocean Getaways - EA & Operations Support Specialist at JobRack. Hi there! I’m Trish, and my husband Brad and I run . Ocean Getaways. - a boutique yacht charter company that curates unforgettable ultra-luxury vacations aboard stunning crewed yachts all over the world. . We’ve been in the travel industry since 1985 and have had the joy of working with high-net-worth individuals, Fortune 1000 companies, and top-tier travel advisors to make dream vacations a reality.. We’re passionate about creating once-in-a-lifetime experiences with the highest level of service and personalization. . We’re a small, tight-knit team that values excellence, proactivity, and making things better - for our clients and our internal systems.. If you're the kind of person who thrives on details, loves bringing order to complexity, and enjoys working with smart, service-focused people, we might be a great fit for you.. We’re looking for an . EA & Operations Support Specialis. t who’s detail-obsessed, tech-savvy, and comfortable juggling executive admin tasks with operations support. You'll help manage the full charter process from inquiry to post-trip follow-up, while also helping us fine-tune and improve our internal systems and workflows.. In this role, you will:. 🗓️ Manage executive calendars, schedules, and travel logistics. ✉️ Draft and respond to high-level communications. 📝 Prepare meeting agendas, reports, and summaries. 📂 Coordinate internal projects and follow-ups. 📃 Assist with client proposals, contracts, and charter documentation. 🚤 Coordinate charter logistics (guest preferences, provisioning, transportation). 📇 Manage CRM entries and ensure all records are up to date. 📊 Track charter milestones, payments, and communication timelines. 🧭 Document and map existing workflows and SOPs. ⚙️ Identify inefficiencies and recommend improvements. 🛠️ Assist with implementing tools, processes, and automation. 🧪 Help test and train team members on new systems. 🗂️ Use project/task tools like Asana or Trello to manage deadlines. 📁 Maintain digital checklists and shared docs (Google Workspace, Airtable, etc.). 🤝 Liaise with tech providers to optimize tool usage.. You’re someone who communicates clearly, thinks in systems, and thrives on organizing chaos into smooth operations. . You’re meticulous, proactive, and trustworthy - especially when handling sensitive information.. You’re also a team player who enjoys making things better, working independently, and delivering excellent service with polish and professionalism.. Working hours:. Full time role working from. 5:00 am EDT to 14:00 pm EDT. , with an hour's lunch break. Note there is some flexibility, depending on the day. . You’ll thrive in this role if you have:. ✅ Bachelor’s degree preferred (Business, Communications, Hospitality, or related). ✅ 3–5 years supporting executives or business owners (luxury/service industries preferred). ✅ 2+ years of experience in operations coordination or admin management. ✅ Experience reviewing or implementing new systems and workflows. ✅ Familiarity with working with HNW clients or luxury brands. Brownie points for:. 🌟 Experience in luxury travel or working with UHNWI clients. 🌟 Comfortable with tools like iCloud Drive, MS 365, OneDrive, QuickBooks, Zoom, Dropbox. 🌟 Experience with CRMs like HubSpot or Zoho. 🌟 Familiarity with Asana, ClickUp, Lucidchart, or Miro. 🌟 Basic knowledge of automation tools like Zapier or Make. Company Location: South Africa.