We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Level 1 / Level 2 Support Technician at TheCompuLab. We are looking for a highly motivated and detail-oriented . Level 1 or Level 2 Support Technician. to join our remote team. In this role, you will serve as the first point of contact for our clients, providing top-notch technical support over the phone, through email, and via our ticketing system. Exceptional . customer service skills. and a strong focus on . attention to detail. are critical for success in this role.. Key Responsibilities. . Respond to inbound support requests via phone, email, and ticketing systems. . . Provide technical assistance and troubleshooting for hardware, software, and network-related issues. . . Accurately log all support interactions and document solutions in the ticketing system. . . Escalate complex issues to higher-level technicians when necessary, ensuring clear documentation and communication. . . Follow standard operating procedures and contribute to improving knowledge base articles. . . Maintain a high level of professionalism, empathy, and efficiency in every client interaction. . . Prioritize and manage multiple tickets while meeting service-level agreements (SLAs). . . Support common platforms such as Windows, Office 365, remote desktop tools, antivirus, VPN, printers, etc.. . Required Qualifications. . 1–3 years of experience in a technical support or help desk role (Level 1 or 2). . . Excellent verbal and written communication skills in English (B2+ level or higher). . . Strong customer service orientation with a calm and empathetic demeanor. . . Exceptional attention to detail and the ability to follow documented processes precisely. . . Solid troubleshooting skills with common operating systems, productivity software, and basic networking. . . Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, Autotask, ConnectWise, or similar). . . Ability to work independently and stay organized in a remote environment.. . Experience supporting U.S.-based clients or working in a managed service provider (MSP) environment. . . Technical certifications such as CompTIA A+, Network+, Microsoft MTA/MCP are a plus. . . Knowledge of Active Directory, Office 365 administration, or remote monitoring tools.. . . Company Location: Colombia.