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Bilingual Medical Virtual Assistant (Spanish-English) at Winning Assistants. Job Title:. Bilingual Medical Virtual Assistant (Spanish-English) – Front Desk & Administrative Support. Position Type:. Full-Time. Work Hours:. 8:00 AM – 5:00 PM EST (Eastern Standard Time). Work Days:. Monday to Friday. Salary: . $6 – $8 per hour (depending on experience). Workplace:. Remote. The client is a U.S.-based healthcare practice that provides physical therapy services, focused on delivering patient-centered care and a smooth, professional front-desk experience. The Medical Virtual Assistant will support daily administrative and front-desk operations while serving as a key point of contact for patients.. Key Responsibilities. Greeting patients virtually and assisting with the check-in process. Conducting face-to-face patient interactions via tablet during check-in. Collecting patient co-pays and deductibles and confirming patient details. Answering inbound phone calls and responding to patient inquiries. Scheduling, confirming, and managing patient appointments accurately. Performing patient communication and follow-ups. Supporting patient care coordination through remote administrative tasks. Completing back-end administrative support as needed. Entering and maintaining accurate patient data in the patient management system. Using EMR/EHR systems (WebPT experience preferred). Remaining present in a virtual video conference room with camera on for the entire shift to support real-time collaboration. At least 1 year of experience in medical administration, healthcare support, or a healthcare front desk role (including virtual assistant experience). Prior and strong experience in handling patient scheduling and inbound calls in a healthcare setting. Proven experience collecting patient co-pays and deductibles, including discussing payments professionally and in a patient-friendly manner. Comfortable using EMR/EHR systems (experience with WebPT is an advantage). Strong fluency in both English and Spanish is required. Able to communicate clearly, professionally, and empathetically with patients in both languages. Must be confident being on camera and engaging patients in real time.Confident in tablet-based, patient-facing virtual interactions. Proactive, reliable, and able to work independently. Detail-oriented with strong organizational skills. Proficiency in WebPT and Optimum is a plus. Basic Requirements. Must be proficient in speaking and writing English very clearly. Must have relevant work experience. Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]. Technical Requirements. Device: Reliable laptop or desktop computer.. Internet: High-speed connection (minimum 15 Mbps).. Audio: Noise-canceling headset.. Video: Webcam for virtual meetings.. Workspace: Quiet, professional environment.. Company Location: Colombia.