We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Italian Speaking Customer Support for Food Delivery Service Department at Mercier Consultancy BG. Mercier Consultancy is seeking an Italian Speaking Customer Support Agent to join our Food Delivery Service Department. In this dynamic role, you will be the first point of contact for customers placing orders and inquiring about our food delivery services. Your fluency in Italian will allow you to assist a diverse clientele, providing information, resolving issues, and ensuring a seamless experience from order placement to delivery. If you are passionate about food and enjoy helping others, this position is perfect for you!. Responsibilities. . Respond to customer inquiries via phone, email, and chat in Italian regarding food delivery services.. . Assist customers with order placements, tracking deliveries, and addressing any issues that may arise.. . Provide clear and accurate information about menu items, promotions, and delivery policies.. . Document customer interactions meticulously to maintain accurate records for quality assurance.. . Work closely with delivery teams to resolve issues and ensure timely service.. . Stay updated on food trends and new offerings to engage effectively with customers.. . Gather customer feedback and contribute to service enhancement initiatives.. . . Fluency in Italian and English, both written and spoken, is essential.. . Experience in customer support, preferably within the food or hospitality sector, is preferred.. . Excellent communication skills with a strong commitment to customer satisfaction.. . Ability to handle multiple inquiries and resolve issues quickly and efficiently.. . Familiarity with customer service software and food delivery platforms.. . Passion for food and a desire to provide an outstanding customer experience.. . Willingness to work flexible hours, including evenings and weekends, if necessary.. . Company Location: Greece.