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Polish Speaking Customer Service For Family DNA Testing Company at Patrique Mercier Recruitment By Petra. Patrique Mercier Recruitment PT is pleased to present an exciting opportunity for a Polish Speaking Customer Service Representative for a reputable Family DNA Testing Company. This role is vital in assisting Polish-speaking clients with inquiries pertaining to DNA testing services and family ancestry solutions. As a representative, you will provide exceptional customer support, guiding clients through the testing process and answering their questions with accuracy and care. If you have a passion for helping individuals discover their roots and possess strong communication skills, we encourage you to apply and be part of a meaningful journey in the world of genetic testing.. Key Responsibilities. . Deliver high-quality customer service in Polish, assisting clients with inquiries regarding DNA testing services and results.. . Provide detailed explanations of product offerings and testing procedures to ensure a clear understanding for customers.. . Address client concerns and resolve issues effectively, maintaining a high level of customer satisfaction throughout the process.. . Document all customer interactions accurately, maintaining detailed records for future reference and quality assurance.. . Collaborate with technical and laboratory teams to provide comprehensive answers to more complex queries.. . Stay informed about company policies, products, and industry regulations to ensure compliance and high service standards.. . Participate in ongoing training to enhance product knowledge and customer service skills.. . . Fluency in Polish and proficient communication skills in English, both written and spoken, are essential.. . Experience in customer service, particularly in the healthcare or biotechnology fields, is highly preferred.. . Strong problem-solving skills with a focus on delivering exceptional service to clients.. . Excellent communication and interpersonal skills, enabling you to connect and empathize with customers.. . Ability to manage multiple tasks efficiently in a remote work environment.. . Attention to detail and organizational abilities for maintaining accurate customer records.. . A genuine interest in genetic testing and family ancestry services will be an advantage.. . Company Location: Greece.