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Technical Account Manager (Remote - Canada) at Jobgether. This position is posted by Jobgether on behalf of eSentire. We are currently looking for a Technical Account Manager in Canada.. This is a high-impact opportunity to act as a strategic technical advisor for major accounts in the fast-evolving cybersecurity space. You’ll play a central role in ensuring clients successfully deploy and optimize their security solutions, while helping them proactively manage threats and improve their overall posture. The role involves close collaboration across customer success, product, and engineering teams, and requires both technical depth and strong communication skills. If you’re passionate about cybersecurity and want to work on meaningful challenges in a collaborative, remote-first environment, this position is for you.. Accountabilities:. . Serve as the primary technical point of contact for strategic clients, overseeing the deployment, configuration, and optimization of cybersecurity solutions.. . Translate customer security needs into effective technical strategies while aligning with business objectives.. . Collaborate with internal teams, including Customer Success and Product, to ensure customer satisfaction and solution effectiveness.. . Support customers during security incidents and coordinate with the Security Operations Center to resolve complex issues.. . Provide technical guidance on threat intelligence, incident response, and platform best practices to maximize customer value.. . Lead regular technical reviews and participate in strategic planning sessions and Quarterly Service Reviews.. . Deliver training, documentation, and workshops to build customer awareness of product capabilities and emerging threats.. . Track and report on system metrics, detection efficacy, and recommend improvements to enhance security performance.. . . Minimum of 5 years of experience in technical account management, cybersecurity engineering, or support within the cybersecurity industry.. . Strong knowledge of MDR services, incident response, and frameworks like MITRE ATT&CK, NIST, and ISO 27001.. . Hands-on experience with security technologies such as SIEM, EDR, XDR, and firewalls.. . Bachelor’s degree in Cybersecurity, Computer Science, or related field; relevant certifications (e.g., CISSP, CEH, Security+) are an asset.. . Excellent analytical, problem-solving, and interpersonal skills with the ability to manage complex client relationships.. . Experience working cross-functionally with technical and non-technical teams to resolve issues and drive innovation.. . Familiarity with CRM and monitoring platforms such as Salesforce and other security dashboards.. . A proactive, customer-centric mindset with a strategic approach to delivering long-term value.. . Company Location: Canada.