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Client Services Representative (Team Lead) at CrewBloom. The Client Services Representative will assist customers with questions, and concerns, and educate them on the client’s products and services. The successful person in this role will encourage a direct and positive relationship with customers.. Job Responsibilities. . Answer a minimum of 30 inquiries via email, phone, or chat in a professional and upbeat manner;. . Resolve client cases for the client services team;. . Educate clients on searches, forms needed for searches, and the adverse action process;. . Assist clients with new user accounts, during the ordering process, and train clients to use the portal;. . Train new clients on the billing process;. . Assist other departments in obtaining information and forms needed from clients to perform searches;. . Perform other duties as assigned.. . . Has experience working in a background screening company. . Has experience with verification processes such as employment, education, or reference checks. . Has any leadership or management experience. . Ability to maintain regular and punctual attendance;. . Able to thrive in a fast-paced environment;. . A natural problem solver and is focused on creating solutions;. . Can adapt quickly to a changing environment;. . Can work well independently but understand the importance of teamwork;. . Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.. . High School Diploma or equivalent required;. . 1+ years experience in a Clients Services Department in a call center environment preferred;. . Working knowledge of G-Suite and Microsoft Office products;. . Experience in Salesforce preferred;. . Proven ability to build, nurture, and retain client relationships;. . Able to sit at a desk and work on a computer for prolonged periods;. . Navigate easily between multiple windows/browsers, perform extensive internet research, and type 45 WPM.. . Minimum Technical and Work Environment Requirements:. . . Internet Connection:. . . . Primary internet connection with a minimum speed of . 15 Mbps. . . . Backup internet connection with at least . 10 Mbps. . . . Backup connection must be capable of supporting work during a power outage. . . . . . Primary Device:. . . . Desktop or laptop equipped with at least: . . . . Intel Core i5 (8th generation or newer). , . Intel Core i3 (10th generation or newer). , . AMD Ryzen 5. , or an equivalent processor. . . A minimum of . 8 GB RAM. . . . . . . . . Backup Device:. . . . Must meet or exceed the performance of an . Intel Core i3. processor. . . Must be functional during power interruptions. . . . . A functioning . webcam. . . . A . noise-canceling USB headset. . . . A . quiet, dedicated home office space. . . . . Peripherals and Workspace:. A . smartphone. for communication and verification purposes. . . Company Location: Philippines.