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Customer Service Representative (CSR) Remote at Mind Friend. Linkedin: . https://www.linkedin.com/company/mindfriend. Location:. 100% Remote. Job Type:. Full-time / Part-time. About Mind Friend. At Mind Friend, we believe that accessing quality mental healthcare should be as simple as reaching out to a good friend. We are a fast-growing telehealth platform dedicated to providing compassionate, accessible, and effective psychological support to our clients from the comfort of their homes. We are looking for a highly empathetic and organized . Telehealth Psychologist Assistant. to join our fully remote team and support our licensed psychologists in delivering top-tier care.. What You’ll Do. The Setup Expert:. Guide new users through account creation, integration, and initial profile settings via live chat and screen-share.. Account Troubleshooting:. Resolve complex login issues, billing discrepancies, and permission settings with speed and precision.. Tech Translator:. Take "tech-speak" and turn it into clear, simple instructions for our non-technical users.. AI Collaboration:. Use our internal AI co-pilot tools to summarize history and provide faster, more accurate resolutions.. ✅ You’re a Great Fit If:. Experience:. You have 1–2 years in a remote customer-facing role (SaaS or Tech experience is a huge plus!).. The "Helper" DNA:. You genuinely enjoy the "Aha!" moment when a customer finally understands a feature.. Tech-Fluent:. You’re comfortable with CRMs (Zendesk/Salesforce), Slack, and modern AI productivity tools.. Clear Communicator:. Your writing is professional, warm, and free of typos.. Company Location: South Africa.