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Italian Speaking Customer Service for Telecommunications industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to offer a rewarding opportunity for Italian Speaking Customer Service Representatives in the telecommunications industry! This role is perfect for individuals who are enthusiastic about technology and communication, and who possess a strong desire to provide excellent customer service. As part of our team, you will engage with customers in Italian to assist them with their telecommunications inquiries and support their experience with our products and services.. Key Responsibilities. . Manage customer inquiries related to telecom services, plans, and devices via phone, email, and live chat in Italian.. . Provide guidance on service activation, troubleshooting, and account management.. . Assist in resolving issues effectively, ensuring a positive customer experience.. . Maintain detailed documentation of customer interactions within the CRM system.. . Work closely with technical support teams to address and resolve service-related challenges.. . Stay current with telecom products and services to provide accurate information to customers.. . . Fluency in Italian (both written and spoken) is essential; proficiency in English is a plus.. . Previous experience in customer service, particularly in the telecommunications sector, is preferred.. . Superb communication skills and a friendly, approachable demeanor.. . Strong problem-solving skills with the ability to adapt to customer needs.. . A customer-focused attitude with a commitment to excellence in service.. . Proficient in using CRM systems and other customer service software.. . Willingness to work flexible hours, including evenings and weekends as needed.. . Company Location: Greece.