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Spanish Speaking End User Support Specialist at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Spanish Speaking End User Support Specialist. This role is perfect for motivated individuals who are passionate about helping others and excel in a fast-paced technological environment. As a Spanish Speaking End User Support Specialist, you will provide dedicated support to Spanish-speaking clients, resolving their technical issues and ensuring an optimal user experience.. Responsibilities. . Deliver high-quality support to end users in Spanish through multiple communication channels, including phone, email, and chat.. . Identify and troubleshoot technical problems associated with software, hardware, and network systems.. . Educate and guide users on effectively using various applications and tools.. . Document support interactions and resolutions accurately in the ticketing system.. . Collaborate with technical teams for the escalation of complex issues and contribute suggestions for service improvement.. . Follow up with users to ensure their issues have been resolved satisfactorily.. . Keep abreast of the latest technologies and updates to enhance support delivery.. . . Fluency in Spanish and English is required, with strong verbal and written communication skills.. . Prior experience in an end user support role or a customer service position is preferred.. . Effective troubleshooting abilities with a keen attention to detail.. . Outstanding customer service skills and a proactive attitude.. . Knowledge of support ticketing systems and remote assistance tools is an advantage.. . Ability to prioritize tasks and work independently in a dynamic work environment.. . A genuine interest in technology and a commitment to professional development.. . Company Location: Spain.