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Head of Customer Success at Jobgether. This position is posted by Jobgether on behalf of Zyte. We are currently looking for a Head of Customer Success in Poland, Spain, Portugal, UK, Ireland, Croatia, Hungary, Slovenia.. This role is a unique opportunity to lead a high-impact Customer Success function within a fast-paced, remote-first SaaS environment. You will be responsible for building and executing a data-driven engagement and retention strategy to ensure customers gain maximum value, remain loyal, and become active advocates. Working cross-functionally with Sales, Product, and Engineering, you will define and track key customer success metrics, manage onboarding and expansion efforts, and help shape the customer journey at scale. This is an ideal role for a proactive and strategic leader with strong analytical skills and a customer-first mindset.. . Accountabilities. . Define and lead the overall customer engagement, retention, and expansion strategy in alignment with revenue goals.. . Develop and monitor KPIs including product adoption, feature usage, active user metrics, customer health scores, and LTV.. . Drive effective onboarding and retention programs that ensure customers gain lasting value from the product.. . Establish success goals, proactively track progress, and lead structured business reviews with clients focused on shared outcomes.. . Support Sales in closing opportunities by providing strategic guidance and building confidence with key stakeholders.. . Collect and communicate customer feedback to influence product development and feature enhancements.. . Leverage data and internal systems to refine success strategies and operational processes.. . Regularly report Customer Success metrics and insights to senior leadership to demonstrate business impact.. . . . Minimum 5 years of experience in Account Management or Customer Success within a SaaS environment.. . At least 3 years of experience in a leadership role managing teams or strategic functions.. . Solid technical understanding or experience working with technical software solutions.. . Background in Customer Success for services or professional services in addition to software is a plus.. . Strong data literacy, with proven ability to track metrics, identify trends, and make data-informed decisions.. . Customer-oriented, with excellent communication skills and the ability to build trust with diverse stakeholders.. . Results-driven and proactive, with the ability to prioritize effectively in a fast-paced, high-growth setting.. . Curious, entrepreneurial, and collaborative mindset focused on driving business outcomes and customer loyalty.. . Company Location: Spain.