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Dutch Speaking Customer Service Agent At Mercier Consultancy Portugal at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce an opening for a Dutch Speaking Customer Service Agent at our office in Portugal. In this role, you will be a vital member of our customer service team, dedicated to providing exceptional support to our Dutch-speaking clients while enjoying the vibrant culture and lifestyle of Portugal.. Responsibilities. . Manage customer inquiries via phone, email, and chat, ensuring prompt and professional assistance for Dutch-speaking customers.. . Share product information and guide clients through their questions related to services and accounts.. . Tackle customer complaints and resolve issues effectively, aiming for complete customer satisfaction.. . Accurately document customer interactions in our CRM system for analysis and continuous improvement.. . Collaborate with team members to enhance the overall customer experience and develop best practices.. . Stay updated on product offerings and company policies to provide accurate and relevant information to customers.. . . Fluency in Dutch (both written and spoken); proficiency in English is an advantage.. . Prior experience in customer service or a related field is preferred.. . Strong communication and interpersonal skills, with a passion for helping customers.. . Ability to resolve issues quickly and efficiently while maintaining professionalism.. . Proficient in using CRM systems and office software applications.. . Ability to work collaboratively in a team environment as well as independently.. . A positive attitude and a willingness to engage with a diverse customer base.. . Company Location: Portugal.